FAQ

Frequently Asked Questions (FAQ)

🦋 General Questions

What is ButterflyGigi?

ButterflyGigi is a small business offering unique, handmade, and personalized products created with care and attention to detail. Our goal is to provide beautiful items that help celebrate life's special moments.

Where are you located?

ButterflyGigi is based in California and ships throughout the United States.

How can I contact you?

You can reach us by email at info@butterflygigi.com. We strive to respond to all inquiries within 1–2 business days.

Is the 2" acrylic pink like in the picture? No, pink is the best color ever so for visual purposes it is used. You will receive a clear acrylic with brown paper or blue plastic covered.

Are the images UD DTF, DTF, Vinyl?
Listings state whether it is UV DTF or Vinyl.
The decal is printed on an eco-solvent permanent matte/gloss finish vinyl. The vinyl is waterproof, scratch and fade resistant.
The UV DTF is vibrant colors, with a varnish finish.

Discount Codes & Free shipping: do not combine.

For custom Order is the design /image made by shop owner?  No. The custom order option is for you to utilize a design you would like to see made. The image/design needs to be in SVG or PNG format and emailed to info@butterflygigi.com.

**On the facebook group page you can add your idea to the pinned post and when time allows, those designs will be purchased and created. 

🛍️ Ordering

Can I make changes to my order after it has been placed?

If you need to make changes to your order, please contact us as soon as possible. We can only make changes before production or processing begins.

Can I cancel my order?

Orders may be canceled within 24 hours of purchase unless production has already started. Personalized and custom orders may not be eligible for cancellation if process started.

Do you offer custom or personalized items?

Yes! Many of our products can be customized or personalized. Please carefully review all names, dates, and spelling before submitting your order.

🚚 Shipping

How long will it take to receive my order?

Most orders are processed within 5-7 business days. Shipping times vary depending on the USPS service selected at checkout.

What shipping carrier do you use?

All orders are shipped through USPS and include tracking information.

Will I receive a tracking number?

Yes! Once your order ships, a tracking number will be sent to the email address provided during checkout.

Do you ship internationally?

Currently, ButterflyGigi ships within the United States only.

💕 Returns & Refunds

Do you accept returns?

Due to the personalized and handmade nature of our products, we do not accept returns unless an item arrives damaged, defective, or incorrect.

What if my item arrives damaged?

Please contact us within 7 days of delivery and include photos of the damaged item and packaging. We will review the issue and work toward a resolution.

Can I return a personalized item?

Personalized and custom-made items are final sale unless they arrive damaged, defective, or contain an error made by ButterflyGigi.

🎨 Products

Will my item look exactly like the product photo?

Because many of our products are handmade and customized, slight variations in color, placement, and design may occur. These variations make each item unique.

Are colors exactly as shown on the website?

We do our best to display colors accurately; however, colors may appear slightly different depending on your screen or device settings.

How should I care for my item?

Care instructions, when applicable, will be included with your order or listed in the product description.

📧 Still Have Questions?

We're happy to help!

ButterflyGigi
📧 info@butterflygigi.com
🦋 ButterflyGigi.com

Thank you for supporting our small business! We appreciate every order and look forward to creating something special for you. 💕✨🦋